Frequently Asked Questions
1- How does Al-Yusr Organization ensure financial accountability?
Al-Yusr Organization is committed to transparency, financial integrity and accountability. We undergo annual independent audits and publish detailed impact reports showing how donations are used.
2- Can I fundraise on behalf of Al-Yusr Organization?
Yes! You can create your own fundraising campaign for Yusr through our peer-to-peer fundraising platform, whether it's for Ramadan, an emergency appeal, or a personal milestone like a wedding or birthday.
3- Does Al-Yusr Organization provide receipts for donations?
Yes! After making a donation, you will receive an automatic email receipt for tax purposes. If you need a year-end tax statement, you can request one through donor care.
4- Can I specify where my donation goes?
Yes! Al-Yusr Organization allows donors to designate funds to specific programs such as: Emergency Relief (Gaza, Syria, Sudan, etc.)
Orphan Sponsorship
Food Aid
Education
5- What payment methods does Al-Yusr Organization accept?
Al-Yusr Organization accepts a variety of payment methods, including:
Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
PayPal & Venmo
Apple Pay & Google Pay
Bank Transfers (ACH/Wire)
Crypto
Checks & Money Orders
6- What are the administrative fees?
As a charity, Al-Yusr Organization deducts an 9% admin fee from each transaction to help cover essential operational costs, including fundraising efforts, platform maintenance, and administrative support. This ensures we can continue our mission effectively while providing the best possible service.
7- Does Al-Yusr Organization have a Zakat calculator?
Yes! We offer a Zakat Calculator to help you calculate your obligation with confidence.
Our scholar-verified calculator ensures your contribution is precise and impactful. It simplifies the process, guiding you step by step to determine your exact Zakat amount.
Backed by Islamic scholars, it ensures compliance with Islamic principles, helping you purify your wealth and support those in need with confidence.
8- Does Al-Yusr Organization respond to fee refund requests?
Yes! For any refund requests, please contact us at info@al-yusr.org or give us a call during our office hours, Monday to Friday, 9 AM - 5 PM EST at +1-251-901-4825. Our team will be happy to assist you with your request.
Once a refund is processed, it will appear on your end within 5-7 business days.
9- How can I ensure my payment information is secured?
Your payment information is encrypted using advanced security protocols, ensuring that it remains secure and cannot be accessed by unauthorized parties. Our system employs industry-standard encryption techniques to protect your sensitive data during transmission and storage, safeguarding it from potential threats. Additionally, we continuously monitor and update our security measures to provide you with a safe and seamless payment experience.
10- How can I cancel my recent donation?
If you need to cancel a donation, please reach out to us at +1-251-901-4825.
If you require further help, our dedicated customer support team is ready to guide you through the cancellation process and address any questions or concerns. We’re committed to providing you with a seamless and hassle-free experience.
11- What is the difference between Zakat al-Maal and Zakat al-Fitr?
Zakat al-Maal is an annual charitable obligation, requiring 2.5% of a person’s eligible wealth to be given to those in need once they meet the necessary criteria. It serves as a means of purification and redistribution, ensuring that wealth benefits the broader community.
Zakat al-Fitr, on the other hand, is a mandatory donation given at the end of Ramadan. It is a fixed amount intended to purify one’s fast, compensate for any shortcomings during the month, and enable those in need to partake in the joy of Eid celebrations. This act of charity reinforces the values of compassion, solidarity, and social responsibility in the community.
12- What is the difference between Zakat and Sadaqah?
Zakat is a mandatory, annual charitable obligation for Muslims who meet a specific financial threshold, typically requiring them to donate 2.5% of their eligible wealth. It is intended to support those in need within the Muslim community, ensuring economic balance and social welfare.
Sadaqah, on the other hand, is a voluntary act of charity that can be given at any time, in any amount, and for any charitable cause. Unlike Zakat, which is designated exclusively for Muslims, Sadaqah can be given to anyone, regardless of their faith, emphasizing generosity, kindness, and humanitarian support for all.
